Ask patients for feedback. Many surgical specialists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to …
Advice for the Surgical Specialist – Have lunch with a team member.
Advice for the Surgical Specialist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a …
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Give encouragement and compliments to patients.
Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. …
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To reduce stress, root out the cause: management system bottlenecks.
To reduce stress, root out the cause: management system bottlenecks. Days at a surgical practice can be stressful… especially if the systems the team relies on are outdated. As bottlenecks build up, …
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Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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Start your day the right way.
Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Surgical Specialist – Support and encourage the team.
Advice for the Surgical Specialist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their …
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Advice for the Marketing Coordinator – Strengthen referral relationships.
Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs represent your main source of referrals. Develop stronger connections with referring practices through …
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Advice for the Treatment Coordinator (TC) – Use scripting to manage objections.
Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. Many TCs react negatively and defensively to tough questions posed by patients, feeling that their expertise is being …
Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …
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Advice for the Surgical Specialist – Engage team members in growing your practice.
Advice for the Surgical Specialist – Engage team members in growing your practice. Familiarize your staff with your growth strategies and how they can help implement them. Explain how their …
