Did you make your team happy today? Ask yourself at the end of each day what you did to make your team happy. If you don’t have an answer, then make sure you do better tomorrow. …
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Should you give an angry patient their money back?
Should you give an angry patient their money back? Keep in mind that your real customer is the referring doctor. If a patient is angry, you should immediately evaluate whether it is potentially worth …
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Create a checklist for everything.
Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
Don’t fight with your referring doctors.
Don’t fight with your referring doctors. You can’t win an argument or fight with a referring doctor. You may be right, but you will lose their referrals. Find a positive solution to any conflict. …
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It’s time to get really serious about marketing.
It’s time to get really serious about marketing. Referral marketing is the dominant key factor for success in specialty practices. Competition is growing and will continue to do so, which means that …
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Customer service is not what you think.
Customer service is not what you think. Customer service is not about doing a few nice things. The best way to approach it is to develop a culture where everyone on the team knows that the goal is to …
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Your practice is not a statistic.
Your practice is not a statistic. Ignore the statistics that suggest that it is difficult to be successful today. Many practices are thriving because they know that they are unique and are taking the …
If you want to be a great leader, be the example.
If you want to be a great leader, be the example. Take time to think about the characteristics you would like to see displayed by your team. Then start displaying them one after another as the leader. …
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Spend time with referring doctors.
Spend time with referring doctors. Despite all of the advances in technology and artificial intelligence, nothing replaces one-on-one time with a referring doctor. One of the best ways to spend this …
A new practice may open near you at any time.
A new practice may open near you at any time. Every year, Levin Group has new clients that are in relative panic because a new specialty practice has just opened nearby. You should always structure …
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