Advice for the Front Desk Team – Educate patients about the surgical specialist. The more they know about your practice, the easier it is to create confidence in the care they will receive. A good …
Show appreciation for your co-workers.
Show appreciation for your co-workers. Most people want to be recognized. This can be as simple as just saying “thank you” after another team member helps you with a patient. It’s easy to take fellow …
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Use “power words” during interactions with patients.
Use “power words” during interactions with patients. Superior customer service depends on providing patients a positive experience. One of the best ways to create such an experience is to eliminate …
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Advice for the Marketing Coordinator – Ask for testimonials.
Advice for the Marketing Coordinator – Ask for testimonials. Endorsements of your surgical practice from satisfied patients and referring doctors can serve as powerful marketing tools. Develop …
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Advice for the Surgical Specialist – Evaluate mid-year progress.
Advice for the Surgical Specialist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, referrals and collections? Do you know what’s working well and …
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Advice for the Surgical Specialist – Respond decisively to conflict.
Advice for the Surgical Specialist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving …
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Project confidence and professionalism.
Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. A surgical practice is a relatively small space, so …
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Publish social media content that is shareable.
Publish social media content that is shareable. If you use social media for your surgical practice, don’t limit your posts to promoting your office. Include informative, valuable information that goes …
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Advice for the Financial Coordinator – Review the accounts receivable process.
Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions: Does your practice have a …
If you answer the first call from potential patients, establish rapport.
If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …
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Advice for the Surgical Specialist – Don’t take your team for granted.
Advice for the Surgical Specialist – Don’t take your team for granted. The more you concentrate on your clinical responsibilities, the greater the risk of paying too little attention to your team. As …
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Don’t let your cell phone activities disturb or distract you from patients.
Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …
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