Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …
Use a Treatment Coordinator (TC) to build your implant business.
Use a Treatment Coordinator (TC) to build your implant business. Your surgical practice can increase production significantly by placing more implants. The first step in this growth strategy is to …
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Look at the situation from the surgical patient’s point of view.
Look at the situation from the surgical patient’s point of view. For you, what occurs in a surgical practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …
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Advice for the Surgical Specialist – Offer rewards for cost-cutting ideas.
Advice for the Surgical Specialist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to …
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Communicate information about dental insurance and co-pays.
Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …
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Advice for the Marketing Coordinator – Manage your practice’s online reputation.
Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …
Learn to work together.
Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …
First impressions make all the difference.
First impressions make all the difference. Will surgical patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New …
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Showcase the practice’s technology.
Showcase the practice’s technology. Your decision to add new technologies should be based on the projected return on investment and how it will affect the quality of care. But once you make …
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Reach out to your community as a practice team member.
Reach out to your community as a practice team member. The higher your practice’s profile in the community, the more successful it will be. The best way to accomplish this is with personal …
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Advice for the Surgical Specialist – Consider renegotiating your lease.
Advice for the Surgical Specialist – Consider renegotiating your lease. In many parts of the country, the market for office space fluctuates quite a bit over the years. Your landlord may be willing to …
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Use texting to confirm appointments.
Use texting to confirm appointments. Consumer communications has changed dramatically in recent years, and your practice should change with it. For immediacy and convenience… and to be sure your …
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