Advice for the Surgical Specialist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in a surgical practice every day won’t make or break …
Advice for the Surgical Specialist – Motivate staff members with a practice vision.
Advice for the Surgical Specialist – Motivate staff members with a practice vision. A vision enables the practice to focus on objectives. It maps out a clear direction for your practice over the next …
Avoid office gossip.
Avoid office gossip. Be professional when it comes to workplace interactions. Don’t participate in gossiping about fellow team members. Contributing to rumors and speculation—even just repeating …
Use systems to make your day easier.
Use systems to make your day easier. A busy day can become chaotic and stressful… especially if you lack well-designed administrative systems. Using documented step-by-step systems protects you and …
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Show appreciation for patients.
Show appreciation for patients. Treat your patients as individuals and be sure to thank them for coming to your practice. These efforts help create a positive patient experience and let patients know …
Advice for the Surgical Specialist – Conduct annual performance reviews.
Advice for the Surgical Specialist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff …
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Improve the New Patient Experience.
Improve the New Patient Experience. Ensure that new patients form a positive impression of your practice by carefully controlling their experience. Each aspect of the New Patient Experience should be …
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Make eye contact.
Make eye contact. Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because oral surgery requires a high level of patient …
Advice for the Surgical Specialist – Work on case presentation skills.
Advice for the Surgical Specialist – Work on case presentation skills. It takes time for even the most experienced doctors to master case presentation skills. Case presentation has to be learned, …
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Gather referral information from new patients.
Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …
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Offer a wide range of payment options to every patient.
Offer a wide range of payment options to every patient. Many patients are financially stressed these days, and you may not be able to tell who will be grateful for more affordable and convenient ways …
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Advice for the Surgical Specialist – Use “best models” to improve practice operations.
Advice for the Surgical Specialist – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially …
