Always confirm appointments. Patients are extremely busy, and a simple reminder (email, text, or phone call) ensures that they will show up. Don’t settle for just calling home phone numbers. Get all …
Advice for the Surgical Specialist – Make business learning a priority.
Advice for the Surgical Specialist – Make business learning a priority. As a doctor, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for …
Continue Reading about Advice for the Surgical Specialist – Make business learning a priority. →
Use systems to make your day easier.
Use systems to make your day easier. A busy day can create chaos and stress, and inadequate systems contribute to the problem. Implementing documented, step-by-step systems protects you and fellow …
Continue Reading about Use systems to make your day easier. →
Advice for the Practice Owner – Rely on experts.
Advice for the Practice Owner – Rely on experts. Some of the most important decisions you’ll make call for expertise that only other professionals can provide. Seek the advice of an accountant, …
Continue Reading about Advice for the Practice Owner – Rely on experts. →
Answer the phone the right way.
Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
Continue Reading about Scripting Advice – Start by identifying the goal of the script. →
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.”
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice.
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t make …
Advice for the Surgical Specialist – Create a business culture.
Advice for the Surgical Specialist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only …
Continue Reading about Advice for the Surgical Specialist – Create a business culture. →
Learn from dissatisfied patients – Don’t take criticism personally.
Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
Continue Reading about Learn from dissatisfied patients – Don’t take criticism personally. →
Advice for the Marketing Coordinator – Don’t ignore non-referring offices.
Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …
Continue Reading about Advice for the Marketing Coordinator – Don’t ignore non-referring offices. →
