For Practice Owners – Valuation Factor: Fees. Patients may be pleased that your fees are relatively low, but a prospective buyer for your practice may see them as a liability. If a buyer simply raised …

Continue Reading about For Practice Owners – Valuation Factor: Fees. →

Use scripting to raise your case acceptance rate. When presenting to patients, simplify complex subjects and translate clinical details into benefits. By mapping out the consult with scripting, both …

Continue Reading about Use scripting to raise your case acceptance rate. →

To create a strong practice brand, build on the “dentistry brand.” Surgical specialty practices are fortunate because dentistry itself is highly respected by most people. Take advantage of your …

Continue Reading about To create a strong practice brand, build on the “dentistry brand.” →

When there’s friction between you and another team member, collaborate on a solution. Conflict is natural in any workplace, but it can cause harmful stress. Get together with the other person quickly …

Continue Reading about When there’s friction between you and another team member, collaborate on a solution. →

Watch for patients “un-asked questions”… and answer them. Many patients are hesitant to show their lack of knowledge, their fears or other personal issues regarding their oral health. Everyone on the …

Continue Reading about Watch for patients “un-asked questions”… and answer them. →

Use extra cash to reduce debt. If the practice’s cash reserves stay consistently higher than necessary, put some of that money to work. By applying a portion of it to practice debt, you will not only …

Continue Reading about Use extra cash to reduce debt. →

Give credit for good ideas. We all like to get credit for our suggestions and we don’t like it when people take credit for others’ thinking. Note the ideas expressed by other team members. If you talk …

Continue Reading about Give credit for good ideas. →

Hold annual spring and fall cleaning events. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas semiannually, …

Continue Reading about Hold annual spring and fall cleaning events. →

Hand every patient a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform patients that anything not covered by …

Continue Reading about Hand every patient a walkout statement. →

For Practice Owners – Valuation Factor: Staff Training. A well-trained staff increases practice value. If the practice has a staff that lacks training or experience, value suffers because the new …

Continue Reading about For Practice Owners – Valuation Factor: Staff Training. →

Make patients feel like part of their own personal oral healthcare team. Use “we” instead of “I” during patient interactions. Treat patients as the center of everyone’s attention while they are in …

Continue Reading about Make patients feel like part of their own personal oral healthcare team. →

Eliminate the #1 cause of stress in your practice—an unorganized schedule. Scheduling isn't simply fitting in patients where you can. Instead, it is determining how to efficiently use available time …

Continue Reading about Eliminate the #1 cause of stress in your practice—an unorganized schedule. →