Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …

Continue Reading about Scripting Advice – Start by identifying the goal of the script. →

Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …

Continue Reading about Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” →

Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t make …

Continue Reading about Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. →

Advice for the Surgical Specialist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only …

Continue Reading about Advice for the Surgical Specialist – Create a business culture. →

Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …

Continue Reading about Learn from dissatisfied patients – Don’t take criticism personally. →

Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …

Continue Reading about Advice for the Marketing Coordinator – Don’t ignore non-referring offices. →

Know what’s so great about your practice. Why should doctors refer patients to your particular practice? One of the first things Levin Group consultants do when working with a new client is to ask the …

Continue Reading about Know what’s so great about your practice. →

Advice for the Treatment Coordinator – Create trust. It is important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional …

Continue Reading about Advice for the Treatment Coordinator – Create trust. →

Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …

Continue Reading about Don’t live with inefficiency. →

Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in …

Continue Reading about Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?” →

Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …

Continue Reading about Advice for the Marketing Coordinator – Create a database of referring practices. →

Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the surgical specialist to spend more time chairside, providing …

Continue Reading about Advice for the Team – Keep administrative duties from reducing production. →