Advice for the Surgical Specialist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or …
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
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Prepare a systems operations manual.
Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …
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Turn implant patients into “brand ambassadors.”
Turn implant patients into “brand ambassadors.” Give these patients 1–3 certificates that will entitle the bearer to a free implant examination, including radiographs, at no-cost. Invite your patients …
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Financial Advice for the Surgical Specialist: Sign all checks for at least six months.
Financial Advice for the Surgical Specialist: Sign all checks for at least six months. To get a clear picture of practice overhead, try the hands-on approach. By reviewing and signing checks for all …
Back up computer data offsite.
Back up computer data offsite. To avoid a catastrophic loss of vital information, back up your practice data, including patient files, at a safe, remote location. You may be able to use an external …
Understand that emotions play a big role in the decision to get an implant.
Understand that emotions play a big role in the decision to get an implant. Many decisions made by patients about getting treatment are driven by the fact that the patient needs the service. The …
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Brainstorm as a team for patient satisfaction ideas.
Brainstorm as a team for patient satisfaction ideas. At a staff meeting, talk about the importance of patient satisfaction and ask team members to come to the next monthly meeting with 10 written …
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Advice for the Surgical Specialist – Provide a professional development plan for each team member.
Advice for the Surgical Specialist – Provide a professional development plan for each team member. Create a multi-year CE plan for each team member, based on the individual’s current skills and goals, …
Advice for the Practice Owner – Appoint more than one staff member to handle finances.
Advice for the Practice Owner – Appoint more than one staff member to handle finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice …
Advice for the Front Desk Team – Make the first phone call count.
Advice for the Front Desk Team – Make the first phone call count. When a new patient calls, quickly make them feel like they’ll be in good hands at your practice. With excellent scripting, you can not …
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Create synergy between your website, blogs, email and social media accounts.
Create synergy between your website, blogs, email and social media accounts. The real power of the internet lies in its connectivity. Whatever you put online should have easy connectors to other …
