Buyer beware. Be careful when you read something about a professional development program that promises the sun, the moon, and the stars. Very few programs solve all of your problems. Make sure you …
What has inspired you lately?
What has inspired you lately? There are many people who can inspire you, but, sometimes, you must inspire yourself. What book, documentary, podcast, or other tools and media inspire you and make you …
Reward great service.
Reward great service. Once in a while, it makes sense to reward a team member for giving outstanding service. You can provide team members with gift cards, lunches, or even cash. …
Raise your energy on the phone.
Raise your energy on the phone. Have you ever called your own practice? Sometimes we find that very nice front desk staff people can be so busy that they come across as flat or rushed. This is not the …
Keep up with technology.
Keep up with technology. We are not suggesting you buy everything new, but keeping up with technology will allow you to know what will benefit your individual practice at the highest …
Running late throws off the team.
Running late throws off the team. Running late is more than just an inconvenience. It throws off the team and leaves them unsure about how to perform throughout the day. …
Ask for feedback.
Ask for feedback. Ask your patients, team, and other doctors for feedback about your practice performance. If you don’t get feedback, you’ll have no idea how to improve. …
How do you select marketing strategies?
How do you select marketing strategies? Selecting marketing strategies is about creative thinking and exposure to innovative ideas. Browse the internet for ideas on how other companies market and …
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Did you bring your “A game” today?
Did you bring your “A game” today? Take a week and ask yourself one question at the end of each day: did you bring your “A game” today? Be honest. Bringing your “A game” means bringing you best self …
Do a walk-through.
Do a walk-through. Select one part of one system and do a step-by-step walk-through of the process with the team. When doctors, office managers, and team members perform these exercises together, …
Give patients your energy.
Give patients your energy. The more energy you give to patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when they started, which is a …
Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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