Customer service is still the foundation. If you can achieve 5-star customer service you will differentiate yourself, increase referrals, and guarantee success. JUST RELEASED The Best 22 …

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Should I change my practice brand? Maybe. Branding is not permanent and needs to be relevant as the world changes. What is your brand now and what should it be going forward? …

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Workflow technology will keep improving. Just like with your cell phone, there will be advances in workflow technology every year. You must select the right times to make the upgrades and we suggest …

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Trust factor: Clarity creates trust. If you want to create elevated levels of trust, always focus on clarity. When people know what is going on trust will skyrocket. …

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Whatever happened to…? Every specialist has had a moment on any given day when they’ve suddenly realized that a referring doctor has not provided referrals for some time. There are many excuses for …

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Let your referring doctors know you will present the case. Take pressure off your referring doctors. Let them know that you will present the entire specialty case and endorse any treatment. …

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Workflow technology means efficiency. Technology alone does not solve efficiency problems in practices. How you structure and use the technology does. …

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Identify one issue at a time. Identify one issue in your practice that exists now. Then evaluate the options to take care of the issue, select the best one, and implement it. …

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Ask yourself if you are contributing. Take 10 seconds at the end of each day and simply ask whether and what you contributed today. Don’t be afraid to be tough on yourself so that you can make …

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If you’re not getting enough referrals...Ramp up your referral marketing program’s number of strategies. Always remember that the quantity of strategies is just as important as the quality. We …

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How are your conversations going? This is a question we rarely ask. If you feel that your conversations could be improved, one simple suggestion is to open a conversation with a question. When you …

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What is holding your production back? Sometimes you’re not aware that a specific behavior or activity is holding production back. If you’re not increasing production at your target goal, begin to ask …

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