Don’t cheat on PRC time. Cheating on professional relations coordinator (PRC) work hours is among the top five reasons for referral marketing failure. If your PRC doesn’t have enough time, your …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Never underestimate the power of relationships.
Never underestimate the power of relationships. Many of the best and biggest surgical practices in the country have been built on the foundation of relationships. Keep in mind that you need to work on …
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Be careful with political comments.
Be careful with political comments. We are currently in a supercharged political environment. Saying one wrong thing can cost a relationship and that is not the goal of referral marketing. Be very …
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Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
Does your professional relations coordinator need training?
Does your professional relations coordinator need training? There is a new mantra in business schools: Anyone who is not retrained every three years becomes obsolete in their jobs. Make sure that your …
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Relationships are key.
Relationships are key. Relationships are truly the essence and backbone of referral marketing. To maintain and increase referrals, you must ensure that you are always moving forward on building …
Always show respect.
Always show respect. Remember that we are not here to judge our patients. You are here to provide excellent and optimal dental care. If patients express opinions or have personalities that you do not …
