Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Don’t judge your referring doctors.
Don’t judge your referring doctors. We have seen far too many specialists decide that they don’t like a certain referring doctor. However, when they change their attitude and implement the right …
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Where do you get new referral marketing strategies?
Where do you get new referral marketing strategies? Everywhere. For example, every month Levin Group has a meeting to identify new strategies, appreciation gifts, and relationship-building tools that …
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Make dentistry predictable.
Make dentistry predictable. If your days don’t flow with high levels of predictability, you need to reevaluate or replace your systems. …
Design your systems to hit your goals.
Design your systems to hit your goals. If you want to grow 18% in the next year, which is entirely possible, then you need systems that will allow to the team follow them and create that growth. …
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Building morale increases staff longevity.
Building morale increases staff longevity. When you build morale constantly with the team, you have happier and satisfied people that stay longer. …
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The annual customer service plan.
The annual customer service plan. Great customer service is not an accident, and it is far more than just being nice to patients. Every practice should have a strategically designed annual customer …
Put in the effort.
Put in the effort. When it comes to referral marketing, the more you touch referring doctors, the more referrals you will receive. Start counting the number of strategies that you have in your …
Make eye contact with referring doctors.
Make eye contact with referring doctors. We now live in a somewhat disconnected digital world; however, nothing is more powerful than a live meeting. Get together with a referring doctor and make sure …
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If you’re not hitting your targets, revisit your systems.
If you’re not hitting your targets, revisit your systems. When you miss your targets or goals, it is time to reestablish your systems, train the team, and require everyone to follow them. …
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Make all parents and patients feel important.
Make all parents and patients feel important. Everyone wants to feel important. When you contribute to that you will build great relationships. …
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Show the team where they can go financially.
Show the team where they can go financially. Team members today want to have a sense of where they can go financially. Develop a long-term financial approach to give people a vision for their …
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