Don’t worry, do something. One of the best antidotes for worry or anxiety is taking action. Unfortunately, some practices will worry more about what is going to happen and procrastinate. In most cases …
Great leaders inspire other people.
Great leaders inspire other people. One of the obligations of a leader is to inspire the people around you. This might be truer than ever before as we are emerging from the pandemic, facing a slightly …
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How do we tell the patient with dental insurance why we don’t participate?
How do we tell the patient with dental insurance why we don’t participate? The answer is to tell the patient the truth as politely and honestly as possible. A simple script is “Mrs. Jones, …
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If you’re concerned about referrals track them daily.
If you’re concerned about referrals track them daily. If your referrals aren’t where you want them, you shouldn’t wait a week or a month to find out. It’s not that any single day gives you the big …
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Go and observe.
Go and observe. If you want to improve your practice, find a colleague who has an excellent practice and see if you can spend a day observing how they operate. This can be for doctors or team …
Always look for ways to improve.
Always look for ways to improve. Many people peak early in their lives and careers and just float along after that. Those who have the most satisfaction are the ones that work to continually improve, …
If you’re frustrated…
If you’re frustrated…Frustration is exhausting because we think of all the issues that are frustrating us and they keep coming back. A great exercise is to make a “frustration list.” Write down …
Have you lost a referring doctor lately?
Have you lost a referring doctor lately? One of the clearest signs that a referral marketing program needs either to be put in place or overhauled is the loss of a referring doctor. Sometimes you …
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Great leaders listen.
Great leaders listen. One of the most important leadership traits is listening and this is a trait that most people have not mastered. Truly asking yourself what the other person is saying and what …
Be compassionate with patients about the economy.
Be compassionate with patients about the economy. If a patient expresses concern about accepting treatment because they are worried about the economy, your response should be one of compassion. Simply …
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Put air in your tires.
Put air in your tires. Some days (or weeks) just feel flat. If there was a digital gauge, like the kind we have in our cars for tire pressure, it would show that the tires are losing air. In this case …
Make three improvements per month.
Make three improvements per month. Add an agenda item to your monthly staff meeting to identify three improvements that the practice will make in the next 30 days. By addressing improvements, the …
