Never lose an “A” referral source. Referral sources are not equal. Every specialist knows and understands that your top-level referral sources (“ A doctors”) are the most valuable. One of the first …
If you want to be a great leader…
If you want to be a great leader…Start by figuring out your vision. Answer this question: “Where do you want to be in five years?” This is a wonderful opportunity to think through where you’re going …
Be careful about patient financing.
Be careful about patient financing. There are many new types of patient financing becoming available. Keep in mind that you must make sure that there is recourse for your practice if the patient does …
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What motivates you?
What motivates you? Each doctor and team member should try to identify the number one motivational factor that drives them forward. As a fun exercise, you could post everyone’s name and number one …
Assign a mentor.
Assign a mentor. When hiring new team members, one of the best ways to help them to understand the practice and practice systems is to assign a mentor for six months. The mentor is a person the new …
The monthly professional relations coordinator (PRC) analysis.
The monthly professional relations coordinator (PRC) analysis. Every month, the PRC should have a standard protocol to analyze referral sources, referrals, and production generated by those referrals. …
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Raise your fees every year.
Raise your fees every year. In a down economy, one of the mistakes that dental practices make is not raising fees. They think of this as not alienating patients who are also facing tougher economic …
What is the purpose of purpose?
What is the purpose of purpose? If you go to work every day without a real purpose, it’s just work. However, when you have a purpose that goes beyond simply carrying out the tasks or performing …
Be a proactive leader.
Be a proactive leader. Proactive leaders don’t waste time worrying about what went wrong. Instead, they focus on the actions they will take to improve the situation. …
Treat your best customers like VIPS.
Treat your best customers like VIPS. In this case we’re referring to your 5 or 10 top referring offices. It is critical that everyone at the front desk knows the names of those offices and doctors so …
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The biggest challenge.
The biggest challenge. In a recent national survey, Levin Group found that the number one challenge identified by specialists was staffing. In the face of staffing challenges, practices will be hiring …
How am I driving?
How am I driving? We see this question on trucks on the highway all the time with a phone number to report if they are not driving well. Have you asked yourself how you are “driving” within the …
