Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new patients. Whenever a new patient calls, you want to treat them in a very systemized …
If you refund money to a patient who is unhappy you may want to have them sign a release.
If you refund money to a patient who is unhappy you may want to have them sign a release. A release protects you from the patient saying negative things about the doctor or practice, writing negative …
If you want to change the behavior of someone you work with, simply behave the way you would like them to.
If you want to change the behavior of someone you work with, simply behave the way you would like them to. For example, if a team member is negative during most of their conversations in the staff …
Don’t forget that your professional relations coordinator (PRC) is a team member too.
Don’t forget that your professional relations coordinator (PRC) is a team member too. Your PRC is a staff member. We have seen many practices with part-time PRCs that often work on their own and don’t …
Be sure to take time to celebrate small wins in the practice.
Be sure to take time to celebrate small wins in the practice. We know one practice that had a 20-year team member and to recognize that, recently purchased the naming of a star for her. It wasn’t that …
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One of the challenges in case acceptance is the fee.
One of the challenges in case acceptance is the fee. There are numerous ways to approach making fee payment more convenient such as the availability of multiple financial options including patient …
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If you must have a tough conversation what is the most important factor in the conversation?
If you must have a tough conversation what is the most important factor in the conversation? Oddly enough, it is not the conversation itself. It is preparation. Before you communicate with another …
What is a practical and useful definition of leadership?
What is a practical and useful definition of leadership? Textbooks with over 500 pages have been written about leadership and are so complex and deep that leaders can rarely work with the information …
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It’s okay to be uncomfortable with referring doctors at times.
It’s okay to be uncomfortable with referring doctors at times. Examples of uncomfortableness could include a problem with a patient, a breakdown in customer service by the specialty practice, or some …
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Periodically survey referring doctors to determine what insurance program they participate in.
Periodically survey referring doctors to determine what insurance program they participate in. This will provide “intelligence” as to whether the practice is missing out on a certain number of …
Give referring doctors power.
Give referring doctors power. In this case we’re referring to the power to select one patient each year to be treated at no cost. This may have to be explained with a general limit involved, but a …
Where do you come up with new referral marketing strategies?
Where do you come up with new referral marketing strategies? The answer is – everywhere. Millions of people have jobs that depend on networking, relationship building, and even friendships. By simply …
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