Do you have any emotional baggage that is holding you back as a doctor or team member? Very often we don’t make progress because we have inherent fears that were developed years ago. Those fears may …
Ask the experts.
Ask the experts. The next time the practice has to make a significant decision ask yourself whether you need expert advice. There are experts in every imaginable field and discipline and they can …
You will not find all of the information you need in software reports.
You will not find all of the information you need in software reports. Sometimes you just need a pad and pen. For example, how many new patients call the practice but fail to make …
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Start the day with gratitude for your patients.
Start the day with gratitude for your patients. It is a wonderful positive approach to recognize each day that it is the patients that make the practice. …
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Rank your insurance participation in plans by level of reimbursement.
Rank your insurance participation in plans by level of reimbursement. Which plans tend to be the highest in reimbursement and which are the lowest? Evaluating this will help you understand the …
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Always be prepared to thank patients.
Always be prepared to thank patients. Have five dollar gift cards available in your practice to simply thank patients for different reasons. It can be a simple as thanking them for being a great …
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Don’t interrupt.
Don’t interrupt. Make it a rule that you can never be interrupted during case presentations. Interruptions during case presentations come across as negative and dilute some of the energy in the …
Invisible opportunities are just as powerful as the more visible ones.
Invisible opportunities are just as powerful as the more visible ones. For example, how many new patients never refer any other family members? How many new patients no-show? These are invisible areas …
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Dental practices are changing environments focused on continual improvement.
Dental practices are changing environments focused on continual improvement. Ask yourself at the end of each day: “What new thing did I learn today?” …
Transparency is more important than ever before.
Transparency is more important than ever before. Use the morning meeting to discuss any upcoming changes, modifications or alterations in the practice. This has everyone feeling included and no one …
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Don’t create new policies simply because one or two patients didn’t comply with office policies.
Don’t create new policies simply because one or two patients didn’t comply with office policies. Don’t punish 99% for the bad behavior of 1%. …
If a patient receives a check from the insurance company they are obligated to pay the practice.
If a patient receives a check from the insurance company they are obligated to pay the practice. Make sure to track any checks that are accidentally sent to the patient by their insurance company and …
