Stop wasting time being angry. People spend far too much time being angry which will have no benefit for them today or in the future. Sometimes you simply need to let it go. …
Advice on new technology: Check on how long the technology has been available.
Advice on new technology: Check on how long the technology has been available. When making a major investment in a new technology, you want to know that a good number of practices have used and tested …
Technology should not alter customer service.
Technology should not alter customer service. As technology advances, be careful not to get more impersonal. People still care about being treated individually and at a high level of customer …
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Learn from dissatisfied patients.
Learn from dissatisfied patients. Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
Make eye contact.
Make eye contact. When presenting a case to a patient, stay focused on maintaining eye contact. This creates a higher level of trust. …
Communicate the wins.
Communicate the wins. When you have a great experience with a patient, be sure to let the referring doctor know. …
Watch out for a slump.
Watch out for a slump. Every practice goes through a slump periodically. If this happens to your practice immediately go back to the basics that made you successful. …
Advice for case presentation: Create a plan.
Advice for case presentation: Create a plan. Before presenting a case, be sure you write out a plan and review the top three benefits you are going to present. …
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“Wow” every patient.
“Wow” every patient. Customer service is simple. Simply think of creative ways to “wow” every patient in your practice. Give them compliment, tell them you appreciate them, or recognize something …
Ask a question.
Ask a question. Every day you should have a new question that you ask where the answer will help you to improve yourself, your practice, or your referrals. …
Appreciate referring doctors.
Appreciate referring doctors. Make sure everyone on the team is aware that the success of the specialty practice depends on referrals from referring doctors. …
If you have an unhappy patient, the first step is to just listen.
If you have an unhappy patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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