Advice for the Hygienist – Get comfortable asking for referrals. When you’re with patients, watch for opportunities to mention that your practice welcomes new patients. If a patient compliments your …

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Redesign systems one at a time. Rather than trying to update all your systems at once, start with the scheduling system and then move on from there. Fill your new scheduling capacity by improving …

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Offer dental products as part of your total dental care commitment. You’re the oral healthcare experts for your patients, so help them provide the best home care… not only with sound advice but also …

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Improve office efficiency with performance reviews. These annual evaluations reinforce exceptional achievement, identify areas for improvement and motivate team members to reach their potential. …

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Learn to use budgeting as a management tool. Following a budget helps increase practice profitability. It should not only show total expenses monthly, quarterly and annually but also divide expenses …

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Advice for the Dentist – Plan ahead for larger technology investments. Rather than disrupting your budget by suddenly making a large, unplanned expenditure, exercise patience and fiscal discipline. …

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Advice for the Dentist – Present more multi-tooth and elective cases. Give your patients the opportunity take greater advantage of your dental skills. Make sure they’re aware of all the services you …

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Don’t keep new patients waiting. When new patients call, schedule them within seven days. The day they arrive, make sure the New Patient Experience does not include waiting too long to go back. …

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Advice for the Dentist – Define your practice brand. What makes your practice special? Ask your team members and patients what differentiates your office from competitors. Factor their comments into …

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Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …

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Start scripts with a topic sentence. With the goal of creating a script in mind, write a topic sentence. It should define the subject of the conversation, e.g., “Mrs. Brown, we need to talk about some …

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Make patients feel welcome. Always begin a patient’s appointment talking about something “non-dental”—you’ll be doing plenty of “dental speak” soon enough. Instead, touch on a topic of personal …

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