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Archive for category: GP Tips

Respond to team conflict quickly and calmly.

Respond to team conflict quickly and calmly. It may be tempting to ignore conflict, but it’s better to respond right away as a mediator. The dentist or office manager should meet privately with the team members involved, facilitate a solution and make it clear that continuing conflict will not be tolerated.

Friday Freebie: Watch Dr. Levin’s video, “Working Without Drama,” by clicking here.

Put scripts into your own words.

Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are training tools that will help you present consistent information and answer patient questions effectively.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

Advice for the Dentist – Put business on your list of CE priorities.

Advice for the Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and run your business efficiently. Take advantage of the many opportunities for business education, including online resources, books, articles, seminars and dental organization programs.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Dentist as CEO Series – CEOs Manage Their Energy,” by clicking here. Save 25% with code TOD25.

Survey your patients.

Survey your patients. Surveying patients can provide valuable insight into how your practice is perceived and give everyone in the practice a good idea of areas where you need to improve. Surveys should be limited to 10 questions and take only a few minutes to complete.

Friday Freebie: Watch Dr. Levin’s video, “Feedback Loops,” by clicking here.

Advice for the Hygienist – Get comfortable asking for referrals.

Advice for the Hygienist – Get comfortable asking for referrals. When you’re with patients, watch for opportunities to mention that your practice welcomes new patients. If a patient compliments your gentle touch or the doctor’s skills, or comments on how pleasant the practice is, that’s the time to encourage patient referrals.

Additional Resource: Read an excerpt from Dr. Levin’s book, “A Training Guide to Hygiene Productivity,” by clicking here.

 

Redesign systems one at a time.

Redesign systems one at a time. Rather than trying to update all your systems at once, start with the scheduling system and then move on from there. Fill your new scheduling capacity by improving systems for case presentation, marketing, “WOW” customer service, etc. As each system comes online, your practice will run better and do better as a business.

Whitepaper Wednesday: Download Dr. Levin’s FREE whitepaper, “Increasing Production with the Right Systems,” by clicking here.

Offer dental products as part of your total dental care commitment.

Offer dental products as part of your total dental care commitment. You’re the oral healthcare experts for your patients, so help them provide the best home care… not only with sound advice but also by providing products that meet your professional standards. Although you’ll bring in some revenues this way, the real benefit is that it will strengthen the practice-patient relationship.

Additional Resource: Watch Dr. Levin’s video, The New Hygiene Appointment by clicking here.

Improve office efficiency with performance reviews.

Improve office efficiency with performance reviews. These annual evaluations reinforce exceptional achievement, identify areas for improvement and motivate team members to reach their potential. Although focused on individual team members’ performance, they will also have a positive impact on practice performance.

Management Monday: Check out Dr. Levin’s whitepaper, “A New Method of Evaluating Dental Staff,” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!