Advice for the Dentist – Do what the best practices do… use “best practices.” In the business world, leaders search for and implement management systems, strategies and techniques known as best …
As we approach the half-year mark, prepare to make mid-course corrections.
As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …
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Reactivate patients you haven’t seen for 18 months or more.
Reactivate patients you haven’t seen for 18 months or more. Review your total patient base to see how many have become inactive. Rather than risk losing them entirely, make contact and encourage them …
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Understand the difference between morning and monthly staff meetings.
Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …
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Monitor levels of supplies monthly.
Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …
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Leadership Advice for the Dentist: Be the role model for team behavior.
Leadership Advice for the Dentist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be patient-centric, …
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What is the practice’s average production per new patient?
What is the practice’s average production per new patient? A rise in the number of new patients alone doesn’t indicate production gains. In fact, it can mean exactly the opposite if too many new …
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Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Performance Target: Keep 98% of all patients scheduled at all times.
Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure patients don’t leave without scheduling their next appointment. Follow-up in 24 hours with those …
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Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Create a realistic operating budget… and stick to it.
Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …
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Lean forward when seated and talking with patients.
Lean forward when seated and talking with patients. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the patient’s trust in you …
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