Speak up at staff meetings. Whatever your role in the practice, your observations, ideas and opinions matter. Rather than just sitting back to let others do the talking, take part in discussions. By …
Monitor all cash flow carefully.
Monitor all cash flow carefully. Effective financial management depends on knowing exactly where the practice’s money comes from and where it goes. Track all collections, purchases and expenses. …
Consider supporting a charity.
Consider supporting a charity. Most big companies today champion a cause in a very visible way. The National Football League, for example, promotes breast cancer awareness during the month of October. …
Be prepared to answer patients’ questions.
Be prepared to answer patients’ questions. If patients want to know more about the recommended procedure, take the time to inform and, if need be, reassure them. Anticipate questions, and use …
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Schedule on a per-chair basis.
Schedule on a per-chair basis. Scheduling coordinators should look at each dental chair as an opportunity to grow the practice. Most doctors can keep two main chairs busy, with one assistant dedicated …
Advice for Staff Members – Reassure patients about recommended treatment.
Advice for Staff Members – Reassure patients about recommended treatment. Only the doctor can recommend clinical treatment, but all team members can help patients feel good about accepting it. Praise …
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Manage your online reputation.
Manage your online reputation. If you Google your practice, you may be surprised at what you see. Try to correct any negatives you find, because the internet is how most new patients will learn about …
When there’s friction between you and another team member, collaborate on a solution.
When there’s friction between you and another team member, collaborate on a solution. Conflict is natural in any workplace, but it can cause harmful stress. Get together with the other person quickly …
Make time for spring cleaning.
Make time for spring cleaning. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas semiannually, practices can free …
Performance Target: Increase patient referrals by 18% annually.
Performance Target: Increase patient referrals by 18% annually. The most cost-effective way to bring in new patients is by getting referrals from current patients. If they’re satisfied with your …
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What’s your practice’s brand personality?
What’s your practice’s brand personality? Many marketers help define their brand by answering this question: If your company or product were a person, how would you describe him or her? Shy or …
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Use scripting to guide patients into your ideal schedule.
Use scripting to guide patients into your ideal schedule. Define your idea of a “perfect” daily schedule, then train the front desk coordinator to use scripts that will subtly direct patients into the …
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