Advice for the Marketing Coordinator – Get to know the local business community. Visit nearby businesses and introduce yourself. Even though your practice may be in the same shopping center or …
Know what’s so great about your practice.
Know what’s so great about your practice. Why should new patients decide to come to your particular practice? One of the first things Levin Group consultants do when working with a new client is to …
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Create trust during case presentations.
Create trust during case presentations. It’s important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional relationship to a …
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Don’t live with inefficiency.
Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of patient …
Advice for the Marketing Coordinator – Create a database of patient marketing strategies.
Advice for the Marketing Coordinator – Create a database of patient marketing strategies. To help you manage referral promotion activities, the database should include the totals of monthly referrals, …
Advice for the Team – Keep administrative duties from reducing production.
Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the doctor to spend more time chairside, providing care to …
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Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …
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Advice for the Practice Leader – Use these basic CEO behaviors every day.
Advice for the Practice Leader – Use these basic CEO behaviors every day. You can have a profound, positive effect on team members if you: Come to the office energized every day Greet every team …
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Learn how to distract patients with small talk.
Learn how to distract patients with small talk. Many patients become fearful or anxious about seeing the dentist. Be prepared to talk about anything but treatment, keeping patients’ minds off what’s …
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Advice for the Marketing Coordinator – Set marketing targets for the new year.
Advice for the Marketing Coordinator – Set marketing targets for the new year. Measurable targets help drive performance. If the target is to increase patient referrals 15% annually, you must also set …
To avoid seeming negative, think about something positive.
To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before …
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