Advice for the Treatment Coordinator (TC) – It’s not over until you follow up. In today’s economy, one consultation may not be enough to convince parents to move forward with treatment. Follow up with …
Learn to read body language.
Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …
Advice for the Orthodontist – Review practice loans periodically.
Advice for the Orthodontist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover …
Continue Reading about Advice for the Orthodontist – Review practice loans periodically. →
Advice for the New Orthodontist – Implement step-by-step systems early.
Advice for the New Orthodontist – Implement step-by-step systems early. Many ortho practices have habits––instead of actual systems––which impede practice growth. Younger orthodontists should …
Continue Reading about Advice for the New Orthodontist – Implement step-by-step systems early. →
Advice for the Treatment Coordinator – Learn from rejection.
Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …
Continue Reading about Advice for the Treatment Coordinator – Learn from rejection. →
Create a highly structured observation program.
Create a highly structured observation program. All observation patients should be seen every six months. If they miss an appointment, a staff member should reschedule it within 24 hours. The …
Continue Reading about Create a highly structured observation program. →
Turn appointment failures into “teachable moments.”
Turn appointment failures into “teachable moments.” To reduce no-show and last minute cancellations, reschedule the patients involved no sooner than two weeks later. This sends the message that …
Continue Reading about Turn appointment failures into “teachable moments.” →
Rehearse scripts regularly.
Rehearse scripts regularly. Team members need to be so familiar and comfortable with their scripts that they become second nature. By providing opportunities for rehearsing and role-playing with …
Reduce overdue debonds.
Reduce overdue debonds. Many ortho practices think they can’t handle any more appointments because they have an extremely high overdue debond rate. A front desk team member should analyze overdue …
Inform the doctor about patients who miss their appointments.
Inform the doctor about patients who miss their appointments. This will ensure doctor awareness of your practice’s no-show situation. It will also give him or her the opportunity to communicate with …
Continue Reading about Inform the doctor about patients who miss their appointments. →
Identify communication problems… and correct them.
Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …
Continue Reading about Identify communication problems… and correct them. →
Advice for the Treatment Coordinator – Make the presentation exciting.
Advice for the Treatment Coordinator – Make the presentation exciting. Aiming to have 90% of your consultation patients accept treatment may seem unreasonably high. However, an unusual scenario exists …
Continue Reading about Advice for the Treatment Coordinator – Make the presentation exciting. →
