Say “thank you” to your lab. A quality lab is an asset to your practice, patients and staff members. You should express your appreciation when a dental lab consistently produces quality work. This can …
When you change systems, remember to change the documentation.
When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …
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Principles of Practice Leadership: Open the channels of communication.
Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …
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Advice for the Orthodontist – Follow the rules for setting goals.
Advice for the Orthodontist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or …
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Honor members of your team for their accomplishments.
Honor members of your team for their accomplishments. Reward successes with praise and special gifts. Celebrate individual and practice achievements by holding staff dinners or fun events. Convey a …
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Advice for the Treatment Coordinator (TC) – It’s not over until you follow up.
Advice for the Treatment Coordinator (TC) – It’s not over until you follow up. In today’s economy, one consultation may not be enough to convince parents to move forward with treatment. Follow up with …
Learn to read body language.
Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …
Advice for the Orthodontist – Review practice loans periodically.
Advice for the Orthodontist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover …
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Advice for the New Orthodontist – Implement step-by-step systems early.
Advice for the New Orthodontist – Implement step-by-step systems early. Many ortho practices have habits––instead of actual systems––which impede practice growth. Younger orthodontists should …
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Advice for the Treatment Coordinator – Learn from rejection.
Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …
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Create a highly structured observation program.
Create a highly structured observation program. All observation patients should be seen every six months. If they miss an appointment, a staff member should reschedule it within 24 hours. The …
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Turn appointment failures into “teachable moments.”
Turn appointment failures into “teachable moments.” To reduce no-show and last minute cancellations, reschedule the patients involved no sooner than two weeks later. This sends the message that …
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