Leave personal problems at home. Patients and their parents should never be able to tell that your day didn’t start off so well because you got caught in traffic. Nothing in your behavior should …
Do your part to make delegation work.
Do your part to make delegation work. Everyone on the practice team needs to understand the value of delegation and help make it work. The objective is to give responsibility for virtually all …
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Take advantage of in-office and offsite training opportunities.
Take advantage of in-office and offsite training opportunities. Whether it’s a lunch-and-learn, a dental conference, tradeshow or seminar, make the most of training opportunities when they occur. …
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Advice for the Orthodontist – Give your staff clear expectations.
Advice for the Orthodontist – Give your staff clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them …
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Advice for the Orthodontist – Avoid micro-managing.
Advice for the Orthodontist – Avoid micro-managing. Delegation is a much more efficient and satisfying way to manage. First, train team members to handle all non-clinical tasks. By doing so, you’ll …
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If you detect a mistake a fellow team member has made, talk to that person about it first.
If you detect a mistake a fellow team member has made, talk to that person about it first. We all make mistakes. If you spot one, go straight to the source. Often it can be corrected before any damage …
Collect 99% of all money owed to the practice.
Collect 99% of all money owed to the practice. Production, no matter how much it increases, doesn’t count unless the practice collects its fees. Review your policies to tighten up collections. Switch …
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Use an e-newsletter to strengthen relationships with parents and patients.
Use an e-newsletter to strengthen relationships with parents and patients. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient …
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Maintain observation patients on a regular schedule.
Maintain observation patients on a regular schedule. Observation patients should be seen every six months, no exceptions… certainly not every year or two as is often the case in some practices. When …
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Advice for the Orthodontist – Show your team that you care.
Advice for the Orthodontist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …
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Target areas for improving communication.
Target areas for improving communication. Ortho practice success depends heavily on effective communication. Locate the areas where there is any breakdown in efficiency and design simple communication …
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Do you know the practice vision?
Do you know the practice vision? It’s the source of professional motivation—the reason everyone comes to the office each morning. A vision articulates where the ortho practice should be in the future. …
