Performance Target: Create written scripts for all routine parent/patient conversations within six months. Parent/patient satisfaction requires that team members have strong communication skills. …
You’re not perfect, so stop trying to prove you are.
You’re not perfect, so stop trying to prove you are. When you make a mistake, admit it. Making excuses or blaming others will be seen as weakness. By taking responsibility for your actions—including …
Continue Reading about You’re not perfect, so stop trying to prove you are. →
Watch for parents’ “un-asked questions”… and answer them.
Watch for parents’ “un-asked questions”… and answer them. Some parents are hesitant to show their lack of knowledge, their fears or other personal issues regarding their child’s treatment. Everyone on …
Continue Reading about Watch for parents’ “un-asked questions”… and answer them. →
Advice for the Orthodontist – Be the motivator-in-chief.
Advice for the Orthodontist – Be the motivator-in-chief. Whether you realize it or not, staff members take their cue from you. Motivate the team to do exceptionally well every day. Verbal praise and …
Continue Reading about Advice for the Orthodontist – Be the motivator-in-chief. →
Find out how others on the team see you.
Find out how others on the team see you. To minimize stress and make the most of team dynamics, you need to know what others think of you as a teammate. Are you considered to be helpful? A good …
Continue Reading about Find out how others on the team see you. →
Scripting Tip: Make it a point to say “yes” often.
Scripting Tip: Make it a point to say “yes” often. Parents and patients who hear “yes” frequently feel more positive about the practice and perceive that they are getting the very best care. …
Continue Reading about Scripting Tip: Make it a point to say “yes” often. →
Go out of your way to impress patients and parents.
Go out of your way to impress patients and parents. Doctors and teams can only stand out by creating a positive patient experience and letting patients and parents know that they are the number-one …
Continue Reading about Go out of your way to impress patients and parents. →
Advice for the Marketing Coordinator (MC) – Maintain enthusiasm.
Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. In your role as MC, you are often the public face of your practice. Making a good impression when you interact with referring offices …
Continue Reading about Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. →
Advice for the Orthodontist – Review last year’s performance.
Advice for the Orthodontist – Review last year’s performance. Did you hit your targets for referrals, starts and production? If you did, how can you build on that success? If you didn’t, what changes …
Continue Reading about Advice for the Orthodontist – Review last year’s performance. →
When things go wrong, maintain composure.
When things go wrong, maintain composure. There will be the occasional bad day, difficult parent or patient, wrecked schedule, sick staff member… all of which increase stress. In the face of …
Continue Reading about When things go wrong, maintain composure. →
Turn compliments into referral opportunities.
Turn compliments into referral opportunities. Parents and adult patients who compliment the doctor or staff members are excellent candidates to ask for referrals. Everyone at the practice can be …
Continue Reading about Turn compliments into referral opportunities. →
Manage patient/parent expectations.
Manage patient/parent expectations. If the office is running behind schedule, let patients and their parents know when they can expect to be seen. Apologize for the inconvenience. Offer to reschedule …
Continue Reading about Manage patient/parent expectations. →
