Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
Advice for the Treatment Coordinator – Learn from rejection.
Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …
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If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
Advice for the Orthodontist – Help your staff stay current.
Advice for the Orthodontist – Help your staff stay current. Both new and long-term team members need to update their clinical and administrative skills. Out-of-office training can be a good …
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Minimize the afternoon crunch.
Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
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Create a highly structured observation program.
Create a highly structured observation program. All observation patients should be seen every six months. If they miss an appointment, a staff member should reschedule it within 24 hours. The …
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Advice for the Marketing Coordinator – Finalize strategies for the rest of the year.
Advice for the Marketing Coordinator – Finalize strategies for the rest of the year. With less than three months to go before the end of the year, make sure you have new strategies in place for the …
Eliminate inefficiency.
Eliminate inefficiency. Many practices have bottlenecks that have crept into systems over the years, resulting in reduced efficiency and increased stress. Redesigning systems—scheduling, customer …
Initiate training with scripts.
Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members should play the role of …
Advice for the Treatment Coordinator – Give parents an extra opportunity to say “yes.”
Advice for the Treatment Coordinator – Give parents an extra opportunity to say “yes.” For example, many parents will want to check with spouses before agreeing to treatment for their child. Instead …
Make your practice a fun place to visit for teens and adults.
Make your practice a fun place to visit for teens and adults. Turn a portion of the reception area into a teen center with age-appropriate electronic games, videos and magazines. Reserve another …
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