If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks over time. Do you find yourself frustrated by a particular …
Reinforce to parents that every appointment is important.
Reinforce to parents that every appointment is important. Explain that there are no unnecessary appointments. Missing a check or adjustment appointment can postpone the completion of treatment. When …
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Never begin a response with “I’m only the…”
Never begin a response with “I’m only the…” When a parent or patient is speaking with you, you are the practice at that moment. Even if you aren’t the right staff member to deal with the question or …
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Advice to the Marketing Coordinator – Increase the number of new referring doctors.
Advice to the Marketing Coordinator – Increase the number of new referring doctors. Expanding the pool of referrers by just one GP per year can add significant revenue to the practice’s bottom line. …
Designate a training day.
Designate a training day. Much of the training received by ortho team members occurs on the job. That can be an extremely difficult and stressful way to learn. A better method is to schedule training …
Advice for the Orthodontist – Be a lifelong learner.
Advice for the Orthodontist – Be a lifelong learner. The business side of orthodontics is growing increasingly complex. The more managerial skills you have, the more successful you will be as a …
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Advice to the Front Desk Team – Keep the doctor informed about broken appointments.
Advice to the Front Desk Team – Keep the doctor informed about broken appointments. If patients or parents don’t reschedule, tell the doctor at the next morning meeting for follow-up. The orthodontist …
Social Media Etiquette: Don’t post negative comments about the workplace.
Social Media Etiquette: Don’t post negative comments about the workplace. What you say on your personal social media sites can have a profound impact on your co-workers. If you’re having a tough time …
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Advice for the Orthodontist – Educate, don’t criticize.
Advice for the Orthodontist – Educate, don’t criticize. When providing feedback to your team, focus on how staff members, the office manager and you can all do a better job of working together. With …
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Advice for the Front Desk Team – Review recent customer service breakdowns.
Advice for the Front Desk Team – Review recent customer service breakdowns. Even the best practices have occasional problems. With summer winding down, now is a good time to examine any customer …
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Advice for the Office Manager – Be inclusive during meetings.
Advice for the Office Manager – Be inclusive during meetings. Staff members who tend to be quiet or shy may refrain from speaking up unless encouraged to do so, especially if others are allowed to …
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Advice for the Ortho Assistant – Praise teens who are taking good care of their teeth.
Advice for the Ortho Assistant – Praise teens who are taking good care of their teeth. Compliance can be a challenge for many teenagers. Always compliment patients who are doing a good job of brushing …
