Scripting Tip – If possible, avoid saying “no” to parents. When you say “no,” the only thing parents hear is that you aren’t going to help them. Instead of saying “No, we can’t see Bobby on Tuesday,” …

Continue Reading about Scripting Tip – If possible, avoid saying “no” to parents. →

Make a great first impression on parents and patients. When new parents and patients present to your office, they’ll judge your practice on the basis of the “feel” they get rather than on clinical …

Continue Reading about Make a great first impression on parents and patients. →

Increase efficiency with time studies. Annual procedural time studies examine exactly how much time the pediatric dentist or team member needs for each type of appointment. Measure every procedure 10 …

Continue Reading about Increase efficiency with time studies. →

For Practice Owners – Valuation Factor: Profit. Profit matters more than production for the purpose of valuation. A practice can have high production undercut by high overhead or poor collections, …

Continue Reading about For Practice Owners – Valuation Factor: Profit. →

Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. When parents of prospective patients call, the …

Continue Reading about Improve telephone skills through scripting. →

Shake hands with patients. Upon meeting patients, shake hands—regardless of their age. This simple gesture creates a sense of connection, showing respect and encouraging trust. It’s especially …

Continue Reading about Shake hands with patients. →

Ask for testimonials. Encourage parents to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from parents build …

Continue Reading about Ask for testimonials. →

Advice for the Scheduling Coordinator – Keep track of hygiene patients. Most pediatric dental practices see a high volume of patients. In such a fast-paced atmosphere, it can be easy sometimes to …

Continue Reading about Advice for the Scheduling Coordinator – Keep track of hygiene patients. →

Do you know the practice’s vision? Most successful practices have a vision statement. You should review it once a week. The vision maps out where the practice will be in the next three years. When you …

Continue Reading about Do you know the practice’s vision? →

Use an e-newsletter to strengthen relationships with parents. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient testimonials, and some …

Continue Reading about Use an e-newsletter to strengthen relationships with parents. →

Advice for the Practice Leader – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially blueprints …

Continue Reading about Advice for the Practice Leader – Use “best models” to improve practice operations. →

Financial Advice for the Practice Owner: Sign all checks for at least six months. To get a clear picture of practice overhead, try the hands-on approach. By reviewing and signing checks for all …

Continue Reading about Financial Advice for the Practice Owner: Sign all checks for at least six months. →