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Archive for category: Pedo Tips

Put scripts into your own words.

Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are training tools that will help you present consistent information and answer patient questions effectively.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

Advice for the Pediatric Dentist – Put business on your list of CE priorities.

Advice for the Pediatric Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and run your business efficiently. Take advantage of the many opportunities for business education, including online resources, books, articles, seminars and dental organization programs.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Dentist as CEO Series – CEOs Manage Their Energy,” by clicking here. Save 25% with code TOD25.

 

Performance Target: Keep 98% of all patients scheduled at all times.

Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure parents don’t leave without scheduling their son’s or daughter’s next appointment. Follow-up in 24 hours with those who don’t. Also contact any parents of overdue patients to encourage them to get back on schedule.

Additional Resource: Watch Dr. Levin’s video, Scheduling – Nobody Leaves Without An Appointment by clicking here.

Ask parents for feedback.

Ask parents for feedback. Many pediatric dentists and teams have only a vague notion of how parents truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. Practices should survey parents annually to gain a better understanding of how they feel about the office. The data will either validate what you are doing or pinpoint areas where improvements can be made.

Friday Freebie: Watch Dr. Levin’s video, “Feedback Loops,” by clicking here.

 

Advice for the Hygienist – Sharing clinical information with the dentist.

Advice for the Hygienist – Sharing clinical information with the dentist. It’s important that you develop an effective process for presenting clinical information to the pediatric dentist in front of parents. Good hygienist–doctor communication builds professional credibility and results in greater parent confidence in the practice.

Additional Resource: Read an excerpt from Dr. Levin’s book, “A Training Guide to Hygiene Productivity,” by clicking here.

Redesign systems one at a time.

Redesign systems one at a time. Rather than trying to update all your systems at once, start with the scheduling system and then move on from there. Fill your new scheduling capacity by improving systems for case presentation, marketing, “WOW” customer service, etc. As each system comes online, your practice will run better and do better as a business.

Whitepaper Wednesday: Download Dr. Levin’s FREE whitepaper, “Increasing Production with the Right Systems,” by clicking here.

Dispense home care products at the practice.

Dispense home care products at the practice. In addition to educating parents about the importance of proper home oral health care for their child, create more value by offering recommended products along with instructions about how to use them. This will not only show how much your practice cares, it will also be a valuable convenience for parents—especially if you sell the products at-cost or at discounted prices.

Additional Resource: Watch Dr. Levin’s video, The New Hygiene Appointment by clicking here.

Improve office efficiency with performance reviews.

Improve office efficiency with performance reviews. These annual evaluations reinforce exceptional achievement, identify areas for improvement and motivate team members to reach their potential. Although focused on individual team members’ performance, they will also have a positive impact on practice performance.

Management Monday: Check out Dr. Levin’s whitepaper, “A New Method of Evaluating Dental Staff,” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!