Advice for the Practice Leader – Schedule monthly meetings with your associate. To make sure your associate gets up to speed quickly and that both of you are satisfied with the way the arrangement is …
Advice for the Pediatric Dentist – Conduct annual performance reviews.
Advice for the Pediatric Dentist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff …
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Survey parents.
Survey parents. Surveying parents can provide valuable insight into how your practice is perceived and give everyone in the practice a good idea of areas where you need to improve. Surveys should be …
Advice for the Pediatric Dentist – Personalize presentations for every parent.
Advice for the Pediatric Dentist – Personalize presentations for every parent. Answer some key questions prior to the presentation, including… What personal facts do I know about the parent and …
Make it easier for parents to pay.
Make it easier for parents to pay. Substantial fees not covered by insurance pose a formidable obstacle for many parents. To overcome this barrier to case acceptance, offer a range of payment options… …
Put scripts into your own words.
Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …
Carefully examine insurance participation.
Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …
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Advice for the Practice Leader – Control spending impulses.
Advice for the Practice Leader – Control spending impulses. You may be tempted to buy the latest equipment, but you should exercise fiscal discipline. Evaluate new technologies carefully, not only to …
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Hand every parent a walkout statement.
Hand every parent a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform parents that anything not covered by …
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Performance Target: Increase doctor production by 20% annually.
Performance Target: Increase doctor production by 20% annually. All systems must be operating at optimal levels for this to happen, and the doctor must delegate virtually all non-clinical activities …
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Order supplies on an as-needed basis.
Order supplies on an as-needed basis. Automatic ordering of supplies can lead to inefficiency, misuse of office space and outright waste. For example, a year’s supply of gauze pads gathering dust in a …
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Realize parents want more value today than ever before.
Realize parents want more value today than ever before. Parents want the best value every time they spend their money. They have been conditioned by retailers to seek deals based on either lower cost …
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