Redesign systems one at a time. Rather than trying to update all your systems at once, start with the scheduling system and then move on from there. Fill your new scheduling capacity by improving …
Dispense home care products at the practice.
Dispense home care products at the practice. In addition to educating parents about the importance of proper home oral health care for their child, create more value by offering recommended products …
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Improve office efficiency with performance reviews.
Improve office efficiency with performance reviews. These annual evaluations reinforce exceptional achievement, identify areas for improvement and motivate team members to reach their potential. …
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Don’t assume patients understand their insurance.
Don’t assume patients understand their insurance. Educate patients about their dental insurance coverage. They’ll appreciate your willingness to help. They may also accept more treatment… increasing …
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Learn to use budgeting as a management tool.
Learn to use budgeting as a management tool. Following a budget helps increase practice profitability. It should not only show total expenses monthly, quarterly and annually but also divide expenses …
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Advice for the Pediatric Dentist – Plan ahead for larger technology investments.
Advice for the Pediatric Dentist – Plan ahead for larger technology investments. Rather than disrupting your budget by suddenly making a large, unplanned expenditure, exercise patience and fiscal …
Advice for the New Pediatric Dentist – Become involved in the community.
Advice for the New Pediatric Dentist – Become involved in the community. Spend as much time as possible out in the community, meeting people and letting them know about your pedo practice. Give …
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Always exceed parent expectations.
Always exceed parent expectations. Make your pedo practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with parents should …
Establish a strong presence on social media sites.
Establish a strong presence on social media sites. Facebook, Twitter and other social media provide excellent opportunities for sharing news about your practice, giving valuable advice about pediatric …
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Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a parent calls, return the call… if you get an email, …
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Scripting makes communication easier.
Scripting makes communication easier. The best way to feel confident when speaking to parents is to use scripts as guidelines. Scripting enables team members to say the right things at the right …
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Make parents and patients feel like part of the “practice family.”
Make parents and patients feel like part of the “practice family.” To make parents and patients feel more welcome and comfortable at your office, substitute the word “we” for “I” in conversations with …
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