Improve listening skills. Listening is a difficult skill to master, especially in a busy practice. Listening involves more than just hearing what patients or fellow team members are saying. You also …
Protect the pediatric dentist’s valuable time.
Protect the pediatric dentist’s valuable time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the dentist keep that focus by …
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Stop trying to prove you’re perfect.
Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …
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Add visual interest to your social media posts.
Add visual interest to your social media posts. Include photos, clip art and video clips whenever possible in your practice’s social media posts. They catch attention, communicate quickly and get …
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Increase productivity with morning meetings.
Increase productivity with morning meetings. Your daily business meeting not only prepares everyone for the day but can also help grow your practice. Include a brief review of performance targets and …
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Training and systems go hand in hand.
Training and systems go hand in hand. When the pedo practice has documented, step-by-step systems, it is much easier for team members to learn the office’s protocols and processes. Writing down each …
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Advice for the Pediatric Specialist – Run the numbers.
Advice for the Pediatric Specialist – Run the numbers. As the practice leader, you need to track your overhead and production numbers. Remember, you are the CEO of your practice, so it is up to you to …
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It’s how you say it that counts.
It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on …
Advice for the Treatment Coordinator (TC) – Dealing with shoppers.
Advice for the Treatment Coordinator (TC) – Dealing with shoppers. Follow-up with parents if they say they have already scheduled a consult at another pedo practice. It is critical that you continue …
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Know the daily production target.
Know the daily production target. When everyone knows what the daily production goal is, your practice will be more likely to reach that objective. By scheduling with the production target in mind, …
Be honest about your practice’s weaknesses.
Be honest about your practice’s weaknesses. When you analyze your pedo practice as a business, you need a straightforward appraisal of where your practice is weak. Some doctors and staff members try …
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Make new patients feel welcome when they call.
Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …
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