Get off to a great start with parents. The New Patient Experience starts when a parent first calls the office. The team should use scripting to build confidence for the pediatric dentist and practice. …

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Take inventory every six months. As part of your program to control overhead, pay attention to the supplies you have on hand. Many practices end up with supply closets full of materials they don’t …

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Understand that small things count. Whether it’s minimizing waiting time, offering bottled water or providing Wi-Fi, go out of your way to make patients feel welcome and comfortable at your office. …

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Advice for the Pediatric Dentist – Educate instead of criticizing. When providing feedback to your team, focus on how the staff member, office and doctor can all do a better job of working together. …

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Don’t assume your practice can’t increase production. Does a fast runner think it’s impossible to run any faster and just accept the status quo? The answer is “no.” The best runners are those who …

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Realize the power of scripting. Knowing what to say greatly enhances every interaction with patients. Use staff meetings to review and role-play training scripts. Scripts make everyone more confident …

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Advice for the Hygienist – Educate parents about periodontal disease. In addition to cavity prevention, hygienists should stress to parents that poor oral care habits can lead to bigger problems when …

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Identify and work toward common goals. In many offices, staff members are not given sufficient exposure to the practice’s goals. Teams must insist that the doctor share information on a broad scale. …

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Advice for the Pediatric Dentist – Design all treatment rooms to be uniform. The more similar treatment rooms are, the more efficiently you and your team can work as you move from room to room. Why? …

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Update your practice website. Many people will judge your practice—at least initially—by your website. If it looks unsophisticated, functions poorly or contains obviously outdated information, it will …

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Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never happen. …

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Even the best practice may get an unfavorable social media review. The age-old advice to pause and take a deep breath before responding in confrontational situations certainly applies here. …

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