Performance Target: Keep 98% of all patients scheduled at all times. Provide your staff with the systems and scripts needed to get virtually all patients scheduled for their next appointment. Start …

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Know what you use. Each department in the practice should track the amount of supplies it uses every month. This type of oversight will allow the office to anticipate future demand and order more …

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Treat parents and patients the way you want to be treated. Always put yourself in the shoes of parents and patients. Welcome and greet them by name when they enter the practice. Make the patient …

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Don’t be drawn into emotional confrontations. When dealing with an unhappy parent, stay focused on the facts at hand. If the individual verbally attacks you, don’t respond in kind. Calmly restate the …

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Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a backseat, give them priority treatment. Set aside specific times when …

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Advice for the New Pediatric Dentist – Become involved in the community. Spend as much time as possible out in the community, meeting people and letting them know about your pedo practice. Give …

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Dispense home care products at the practice. In addition to educating parents about the importance of proper home oral health care for their child, create more value by offering recommended products …

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Advice for the Treatment Coordinator (TC) – Greet new patients and their parents immediately. You want to start the relationship in the best possible way. Try to meet prospective patients and their …

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Step up when you see an opportunity. When a fellow team member is on vacation or out sick, volunteer to take on additional duties. If you have occasional downtime, assist someone who may be …

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Advice for the Marketing Coordinator – Prepare now for autumn. Summer is typically a busy time for pedo practices, and it can be easy to get off track. Look at your marketing calendar for the fall and …

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Create scripts for overdue appointments. Script phone calls, letters and emails to address parents when their children are overdue for hygiene appointments. Use appropriate motivational language when …

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Hold more effective meetings. No one likes unproductive meetings. They waste time, lower morale and frustrate the entire team. Conversely, effective staff meetings can prevent chaos and stress in the …

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