There’s a valuable lesson to be learned from this year’s Super Bowl. (Yes, I know this is a little late, but everybody's talking about football again after last week's draft, so here's my …
3 Things about Collections
Collections continue to be a problem for many dental practices. Too many front desk team members don’t feel comfortable asking for payment from patients. That reticence can cost your practice …
3 Reasons Why Dentistry is a Great Profession
Everybody loves to complain about their job. Even dentists. I know that the economy is much tougher for dentists than in the past, but despite the challenges (and there are many), dentistry is still …
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3 Things about Customer Service
Great customer service sets your practice apart from the competition. It motivates patients to keep coming back and it gets them to recommend your practice to people they know. Here are three things …
Up the Enthusiasm
I tell my seminar audiences that one of the most important things they need to do to create a better work environment is increase their enthusiasm by 20%. I know this sounds like something you might …
Time to Get Excited Again
Do you remember how excited you were on your first day working in a dental practice? I do. I treated only one patient that day, but I still remember every detail. As dentists, we never lose our …
