Great customer service sets your practice apart from the competition. It motivates patients to keep coming back and it gets them to recommend your practice to people they know. Here are three things …
Up the Enthusiasm
I tell my seminar audiences that one of the most important things they need to do to create a better work environment is increase their enthusiasm by 20%. I know this sounds like something you might …
Time to Get Excited Again
Do you remember how excited you were on your first day working in a dental practice? I do. I treated only one patient that day, but I still remember every detail. As dentists, we never lose our …
Are You Listening to Your Team?
In the course of a day at your practice, there may be many conversations among you, your staff and the patients, but another very important form of communication may be missing. How often do you hear …
Consistent Behavior Gets Consistent Results
Inconsistency is the watchword for me in 2016 when it comes to practice management. Last year, Levin Group analysts crisscrossed the country to perform hundreds of business analyses of general and …
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Today is Team Appreciation Day
How do you get your practice team and others around you motivated? The answer is simple. Start appreciating them… and let them know it! Most dentists would say they appreciate their teams. If you …
