Advice for the Treatment Coordinator – Motivate parents to accept treatment for themselves. Set a target of having 15% of parents receive orthodontic treatment along with their children. Encourage …
Script every patient interaction.
Script every patient interaction. Scripting helps dentists and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Institute procedural time studies.
Institute procedural time studies. Incorrect scheduling can lead to large gaps or hurried appointments, which some practices see as unavoidable. Through the use of procedural time studies, treatment …
Plan interoffice communications in advance.
Plan interoffice communications in advance. When the treatment timetable for a referred patient is predictable, schedule communications with offices and patients ahead of time. Or, when appropriate, …
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Institute procedural time studies.
Institute procedural time studies. Orthodontists and team members often have a false impression of how long procedures take. They need to better understand the length of time that each treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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