Advice for the Endodontist – To get where you want to be, start by figuring out where you are. Effective business growth strategies are numbers-driven, and the first set of numbers you need to …
Advice for the Endodontist – Find your leadership style, and put it to good use.
Advice for the Endodontist – Find your leadership style, and put it to good use. As practice leaders, endodontists must develop leadership techniques that fit their personalities. Some can motivate …
Create strong connections between team members.
Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …
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Turn cost containment into a staff project.
Turn cost containment into a staff project. If practice overhead is higher than 42% of total revenue, there are almost certainly areas where costs can be reduced without negative consequences. The …
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Try to mirror the patient’s body language.
Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …
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For Endo Practice Owners – Valuation Factor: Quality of Systems.
For Endo Practice Owners – Valuation Factor: Quality of Systems. To command a higher price for your practice when it’s time to transition to a new owner, keep your management systems up to date. When …
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Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Use endo patient surveys to rate customer service.
Use endo patient surveys to rate customer service. At checkout, ask patients to complete a simple, anonymous survey about their experience at your practice. This feedback will reveal your strengths …
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Scripting Tip – If possible, avoid saying “no” to patients.
Scripting Tip – If possible, avoid saying “no” to patients. When you say “no,” the only thing patients hear is that you aren’t going to help them. Instead of saying “No, we can’t see you on Tuesday,” …
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Try to fill the most difficult spaces in the schedule first.
Try to fill the most difficult spaces in the schedule first. Most people prefer appointments first thing in the morning, around lunchtime or at the end of the day. Offer patients the less popular …
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Advice for the Practice Owner – Replace outdated computers and software.
Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …
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When conflict occurs, don’t escalate it.
When conflict occurs, don’t escalate it. When you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …
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