Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …

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Keep stress out of the schedule. The schedule affects nearly every aspect of endo practice operations. A poorly constructed schedule leads to frustrated patients, lost production and a stressful work …

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Advice for the Endodontist – “Model” the behavior you expect from the team. Good leaders think about the behavior they should display to their team, because it will be emulated. For example, acting …

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Keep stress out of the schedule. The schedule affects nearly every aspect of endo practice operations. A poorly constructed schedule leads to frustrated patients, lost production and a stressful work …

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Watch for opportunities to ask for referrals. All patients who are pleased with the care and customer service you provide are potential referrers. Whatever your role in the practice, be prepared to …

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Advice for the Endodontist – Change with the times. The old ways of running your practice may be working against you in the new dental economy. Question everything, look for innovative alternatives to …

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Make eye contact. When speaking with patients, always make eye contact throughout the interaction. Patients want to feel that they are your number-one concern. If you’re looking down or going through …

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Stay on track with the practice vision, goals and targets. It’s easy to get caught up in daily routines and lose sight of the big picture. Post a written practice vision and goals where all team …

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Support endo practice growth with informative marketing materials. For professional services, the most effective marketing is often educational in nature. To promote your office to referring doctors …

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Advice for the Endodontist – Set goals that will help achieve your practice vision. Once you have a written vision statement, come up with specific annual goals that will serve as mileposts on the …

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Be prepared with good answers to endo patient questions. Scripting improves all types of communication with patients, but it’s especially helpful when responding to patient concerns or objections. …

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To improve teamwork, read everyone else’s job description. Rather than assuming you know what others on the practice team are supposed to do, review the responsibilities that have been assigned to …

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