Use endo patient surveys to rate customer service. At checkout, ask patients to complete a simple, anonymous survey about their experience at your practice. This feedback will reveal your strengths …

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Scripting Tip – If possible, avoid saying “no” to patients. When you say “no,” the only thing patients hear is that you aren’t going to help them. Instead of saying “No, we can’t see you on Tuesday,” …

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Try to fill the most difficult spaces in the schedule first. Most people prefer appointments first thing in the morning, around lunchtime or at the end of the day. Offer patients the less popular …

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Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …

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When conflict occurs, don’t escalate it. When you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …

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Use every opportunity to promote your brand. Every type of communication with patients provides an opportunity to project the desired practice image, reinforce the relationship and ultimately grow the …

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Advice for the Surgical Specialist – Consider renegotiating your lease. In many parts of the country, the market for office space fluctuates quite a bit over the years. Your landlord may be willing to …

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Advice for the Endodontist – Consider renegotiating your lease. In many parts of the country, the market for office space fluctuates quite a bit over the years. Your landlord may be willing to accept …

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Telling leads to selling. For case presentation, try thinking more like a trusted advisor. Patients are turned off by the hard sell but fully appreciate doctors telling them about their recommendation …

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Welcome a new associate doctor warmly. Some teams will treat an associate differently than the practice owner. Put yourself in the associate’s shoes. It’s always challenging when starting a new job, …

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Avoid “the roller coaster.” Well-designed schedules and daily production goals reduce unnecessary stress in endo practices. Based on your practice’s experience, leave adequate time slots open to …

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Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …

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