Principles of Practice Leadership: Facilitate group decision-making and brainstorming. When the endo practice needs to respond to new challenges, come up with innovative growth strategies or review …
Target an increase in endodontist production of 15% in 12 months.
Target an increase in endodontist production of 15% in 12 months. Setting an ambitious target like this challenges the whole team, not just the doctor. Make sure all key management and marketing …
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Know what your practice does.
Know what your practice does. Can everyone in the practice explain all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the …
Exclude stress from your endo practice schedule.
Exclude stress from your endo practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …
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Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Create a realistic operating budget… and stick to it.
Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …
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Don’t say “That’s impossible” to patients.
Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the …
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Lean forward when seated and talking with patients.
Lean forward when seated and talking with patients. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the patient’s trust in you …
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Monitor all cash flow carefully.
Monitor all cash flow carefully. Effective financial management depends on knowing exactly where the endo practice’s money comes from and where it goes. Track all collections, purchases and expenses. …
When you change systems, remember to change the documentation.
When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …
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Principles of Practice Leadership: Open the channels of communication.
Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …
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Advice for the Endodontist – Follow the rules for setting goals.
Advice for the Endodontist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or …
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