Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …

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Know what’s so great about your practice. Why should doctors refer patients to your particular practice? One of the first things Levin Group consultants do when working with a new client is to ask the …

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Create trust during case presentations. It’s important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional relationship to a …

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Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …

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Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of …

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Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …

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Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the endodontist to spend more time chairside, providing care to …

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Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …

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Advice for the Practice Leader – Use these basic CEO behaviors every day. You can have a profound, positive effect on team members if you: Come to the office energized every day Greet every team …

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Learn how to distract patients with small talk. Many patients become fearful or anxious about seeing the endodontist. Be prepared to talk about anything but treatment, keeping patients’ minds off …

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Advice for the Marketing Coordinator – Set marketing targets for the new year. Measurable targets help drive performance. If the target is to increase referrals 15% annually, you must also set weekly …

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To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before …

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