Ask patients for feedback. Many endodontists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …
Advice for the Endodontist – Have lunch with a team member.
Advice for the Endodontist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a meal. …
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Give encouragement and compliments to patients.
Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. …
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To reduce stress, root out the cause: management system bottlenecks.
To reduce stress, root out the cause: management system bottlenecks. Days at an endo practice can be stressful… especially if the systems the team relies on are outdated. As bottlenecks build up, so …
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Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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Start your day the right way.
Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Endodontist – Support and encourage the team.
Advice for the Endodontist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their …
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Advice for the Marketing Coordinator – Strengthen referral relationships.
Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs represent your main source of referrals. Develop stronger connections with referring practices through …
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Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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Help your teammates excel.
Help your teammates excel. As they say, “There’s no ‘I’ in team.” Of course, it’s important to do your job well, but look for ways you can help others on your endo team do their jobs well, too. By …
Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …
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Advice for the Endodontist – Engage team members in growing your practice.
Advice for the Endodontist – Engage team members in growing your practice. Familiarize your staff with your growth strategies and how they can help implement them. Explain how their interactions with …
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