Show appreciation for your co-workers. Most people want to be recognized. This can be as simple as just saying “thank you” after another team member helps you with a patient. It’s easy to take fellow …

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Use “power words” during interactions with patients. Superior customer service depends on providing patients a positive experience. One of the best ways to create such an experience is to eliminate …

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Advice for the Marketing Coordinator – Ask for testimonials. Endorsements of your endo practice from satisfied patients and referring doctors can serve as powerful marketing tools. Develop scripting …

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Advice for the Endodontist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, referrals and collections? Do you know what’s working well and where …

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Advice for the Endodontist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving …

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Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. An endo practice is a relatively small space, so …

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Publish social media content that is shareable. If you use social media for your endo practice, don’t limit your posts to promoting your office. Include informative, valuable information that goes …

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Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions: Does your practice have a …

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If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …

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Advice for the Endodontist – Don’t take your team for granted. The more you concentrate on your clinical responsibilities, the greater the risk of paying too little attention to your team. As the …

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Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …

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Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …

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