Add a catch-up day. Nobody wants to work more, but very busy practices can benefit by occasionally adding a “catch-up day.” Make it a fun day where everybody gets paid a little extra and the day ends …
Who can help with your anxiety?
Who can help with your anxiety? Accessing outside experts can be a tremendous help to reduce anxiety and create a better practice. By having the right experts who are always on time and meet …
Follow your schedule by taking control.
Follow your schedule by taking control. If you simply ask patients what type of appointment time they want, they will always pick something that doesn’t fit your schedule. Practices blow up schedules …
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Take control of your reviews.
Take control of your reviews. If you want great reviews, and lots of them, you need to take control. Immediately following treatment ask every patient how the visit was and then ask them to do you a …
Case presentation is also theater.
Case presentation is also theater. Case presentation is a system and a series of steps that should be followed. You can virtually control patients' experiences, perceptions, and reactions by having …
Follow your systems by taking control.
Follow your systems by taking control. Taking control means moving patients in the right direction within the practice systems. For example, if you have the goal to only do your large cases in the …
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Control the patient experience.
Control the patient experience. Controlling the patient experience can create a better customer service perception than simply having a nice office. Relaying messages about caring, how well the …
You need new strategies.
You need new strategies. Referral marketing strategies can become boring over time just like anything else. You need to change them periodically simply based on understanding that something new can be …
Where are your referrals coming from?
Where are your referrals coming from? A referral marketing program is only as good as the information you have. Too many practices don’t ask how a patient found them or simply accept that a patient …
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The three levels of office managers.
The three levels of office managers. Levin Group has built a new model, identifying the three levels of office managers: The functional manager, which represents most office managers. The …
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Build your profit model.
Build your profit model. A profit model is a model of how the practice reaches end-of-year profit. For example, a model could look like this: 40% from fee-for-service, 40% from one insurance plan, and …
If you want more new patients, try this:
If you want more new patients, try this: Have the doctor call the referring patient to personally thank them for the referral. It does take a little bit of time, but it is seen as good relationship …
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