All great companies create strategic plans annually, spending a great deal of time and money in order to identify the strategies for the next 12 months, three years, and five years. This is so …
Be energetic.
Make it a goal to give energy and enthusiasm to every patient every day. As one front desk coordinator said, “My goal is that every patient leaves with more energy than when they came to our practice. …
Learn to work together.
Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When the team works well …
Figure out what’s working and what’s not working.
If you want to increase your production you may want to think about what is and what isn’t working in your practice. Try to identify five strengths and be equally diligent about identifying five …
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Improve the New Patient Experience.
Ensure that more new patients become loyal, long-term patients by creating a positive initial experience for them. Each aspect of the New Patient Experience should be planned and scripted for maximum …
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Cash is king.
Cash is essential for dental practices. Collecting balances must be a priority to help ensure that the practice has sufficient cash to pay all bills, make investments, and provide …
When you’re having a bad day, keep it to yourself.
If nothing else you should realize that nobody else actually cares. Your bad day only influences others to have a bad day. If you stop complaining and move on your day will probably get …
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Make treatment more affordable.
Practices can dramatically increase case acceptance by providing a wide array of payment options, including patient financing from a reputable company. Team members should make patients aware of the …
Have you set your goals?
The key to goal setting is to identifying the 10 things you absolutely want to accomplish over the next 12 months. Hold a short meeting with the entire team, get some ideas on the table, and then have …
Look beyond immediate patient needs.
Many of your patients would expect you to alert them to dental problems they may have in the future. Rather than focusing only on more urgent, need-based, single-tooth treatment, educate patients …
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Get payment at the time of service.
If you want to improve your collections only give payment choices. For example, “Ms. Jones, would you like to pay today by cash, check or credit card?“ This limits the patient to the choice of paying …
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Scheduling is time management.
The more effectively designed the schedule, the higher the practice production. Many practices work a certain number of hours each week when they could achieve the same production in fewer hours. The …
