Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because dentistry requires a high level of patient trust. The doctor and …
Motivate yourself before work every day.
You owe it to yourself, your co-workers, and your patients to walk into the office excited and ready to go. The higher your motivation is the more you’ll inspire other people, energize patients, and …
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Turn cost containment into a staff project.
If practice overhead is higher than 59% of total revenue, there are almost certainly areas where costs can be reduced without negative consequences. The best approach to finding places to cut is to …
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Determine your policies for late patients.
At what point do you refuse to see a late patient?. When they’re 10 minutes late, 30 minutes late or never? Some practices suffer from high levels of late patients, creating chaos in the daily …
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First impressions make all the difference.
Will patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New Patient Experience, from check-in to staff …
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Request testimonials.
Satisfied patients will gladly give a testimonial if you ask them. Nothing inspires greater confidence than what other patients say about your practice. Watch for opportunities to ask for testimonials …
Advice for the Hygienist – Customize your schedule based on actual patient needs.
If you’re still scheduling 15-minute appointments for all patients, you’re probably either losing productive time or rushing to get to the next patient. Use 10-minute increments and allot time based …
Just say it.
Sometimes you just have to say it straight. Many people find it difficult to tell someone else what they’re really thinking, and yet what they’re thinking could go a long way toward improving the …
Advice for the Hygienist – Customize your schedule based on actual patient needs.
If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or rushing to get to the next patient. Use 10-minute increments and allot time based …
Make friends.
Dale Carnegie wrote How to Win Friends and Influence People—the greatest book ever written on interpersonal relations and getting along with other people. You may have read it but we strongly …
Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
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For Practice Owners – Valuation Factor: Fees.
For Practice Owners – Valuation Factor: Fees. Patients may be pleased that your fees are relatively low, but a prospective buyer for your practice may see them as a liability. If a buyer simply raised …
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