Raise your game. Continual improvement only takes place when there is some level of focus. Try to find three things that you will improve in your practice in the next 30 days. They can be little …
Learn to recognize “buying statements.”
Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, …
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Practice Valuation Factor: Accounts Receivable.
Practice Valuation Factor: Accounts Receivable. Uncollected—perhaps uncollectible—money can undermine the value of your practice. The seller and buyer will need to negotiate who will be responsible …
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Advice for the Marketing Coordinator – Market consistently.
Advice for the Marketing Coordinator – Market consistently. To ensure the best marketing results, consistency is critical. Use strategies on an ongoing basis throughout the year. Haphazard marketing …
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Recognize when it’s time to move on.
Recognize when it’s time to move on. One of our very intelligent Tip of the Day subscribers wrote to us pointing out that there are patients that aren’t worth retaining. They are either too difficult, …
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Schedule a walk-through of your dental practice with the entire team.
Schedule a walk-through of your dental practice with the entire team. Start outside and take a look at all the physical aspects of the practice. We bet you will see things that you don’t normally …
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Check Key Production Indicators (KPIs) weekly.
Check Key Production Indicators (KPIs) weekly. To track performance, doctors should use 12–15 KPIs, including: Production Collections Overhead New Patients ProfitabilityOnce you determine …
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Never disagree with an angry patient.
Never disagree with an angry patient. If a patient has a problem you should listen, thank them for sharing the information, and then solve their problem regardless of whether they are right or wrong. …
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Handling late patients properly is essential.
Handling late patients properly is essential. When a patient is late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the category of …
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Help patients with dental insurance.
Help patients with dental insurance. Patients expect their dental practice to handle their insurance in the best way, get them the best financial results, and explain whatever it is that they don’t …
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Advice for the Dentist – Set high expectations.
Advice for the Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective leaders know …
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Prepare a systems operations manual
Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …
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