Never ignore patients. One customer service mistake you never want to make is to ignore patients when they walk in the office. Dental practices are very busy places, however it’s essential that you …
Improve your customer service.
Improve your customer service. There’s no question that outstanding customer service leads to higher customer satisfaction which in turn always leads to higher revenue, profit, referrals, and repeat …
Advice for the Hygienist – Build value for new patients.
Advice for the Hygienist – Build value for new patients. You will be spending more time with them than anyone else. Take a few minutes to learn about new patients as well as inform them about the …
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Shake hands.
Shake hands. One great way to greet a patient when they come into your office is to stand up and shake hands. When you stand up you’re saying to the patient, “I like you and I’m glad to see you.” …
Always send confirmation reminders.
Always send confirmation reminders. Patients are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …
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Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice.
Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …
Treat each patient as an individual.
Treat each patient as an individual. Personalize every case presentation. Learn one or two new things about each patient during every visit and document that information in his or her record. The …
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Prepare a systems operations manual.
Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …
Learn how to listen to coworkers.
Learn how to listen to coworkers. Most of us can improve our listening skills. Ask what teammates think—about recent occurrences at the practice, how systems are working, what improvements can be …
If you’re thinking about adding an insurance plan to your office start by doing an analysis.
If you’re thinking about adding an insurance plan to your office start by doing an analysis. Determine how many patients in your practice are already in the plan because their reimbursements will be …
Advice for the Marketing Coordinator – To define your brand, ask your patients.
Advice for the Marketing Coordinator – To define your brand, ask your patients. It’s hard for most dental practices to justify investing in market research. But there’s an alternative way to figure …
