Where can you find motivation? Everywhere! Try engaging with books, podcasts, webinars, seminars, consultants, and executive coaches. All of these information options create an opportunity for high …
Follow up on unaccepted treatment.
Follow up on unaccepted treatment. Don’t be embarrassed to contact parents that have not accepted treatment to answer questions, clarify information, and help them make decisions. …
Raising fees increases practice production.
Raising fees increases practice production. Don’t be afraid to raise your fees. Very few parents know what your fees were before, and your excellent customer service should offset any concerns about …
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Do you really have five-star customer service?
Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …
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Implement systems to avoid fatigue and burnout.
Implement systems to avoid fatigue and burnout. There is literally only one way to avoid some level of fatigue and burnout in the practice: implement excellent systems and have everyone follow them. …
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A ship without a rudder has no idea where it’s going.
A ship without a rudder has no idea where it’s going. The first step in defining the future of your practice is to have a detailed financial plan. You can learn about this by reading information on …
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Customer service rule #5: If there is a patient complaint, solve it.
Customer service rule #5: If there is a patient complaint, solve it. If a patient is less than satisfied, make sure you solve it every single time. Tell the patient what you’re going to do to help …
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Customer service rule #4: Ask all patients about their visit.
Customer service rule #4: Ask all patients about their visit. When patients come to the front desk following a visit, you should always ask them how their visit was. This demonstrates caring and …
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Customer service rule #3: Get personal with your patient.
Customer service rule #3: Get personal with your patient. It is not enough to do great clinical dentistry. You must get to know your patients on a personal level and make them your friends. …
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Customer service rule #2: Make eye contact.
Customer service rule #2: Make eye contact. Make eye contact with patients every time that you interact with them. We live in a disconnected, multitasking world and many patients feel unimportant and …
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Customer service rule #1: Answer all questions.
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Strategy comes first.
Strategy comes first. Before launching new programs, buying new technologies, adding new offices, etc. start by creating a five-year detailed plan so that you know where you’re going. …
