Teach your team something new every day. If a team member goes home without learning anything new on any day, then that day was not progress! …
Continue Reading about Teach your team something new every day. →
Do you have an “open attitude?”
Do you have an “open attitude?” Having an open attitude means you are receptive to learning anything. You don’t start with what you won’t do. You start by asking what you could do. The Best 22 …
You need an insurance system.
You need an insurance system. Reimbursements from dental insurance can vary in results for the practice by as much as 25% depending on how you run your insurance system. There are many factors, but if …
Capture the new patient with systems and scripting.
Capture the new patient with systems and scripting. Up to 16 percent of potential new patients in many practices never schedule an appointment. The key is in the scripting and language used to build …
Continue Reading about Capture the new patient with systems and scripting. →
Systems take time.
Systems take time. Too many practices try to update or upgrade their internal operational systems all at once and this usually doesn’t work. It takes at least a year to redo the major systems in a …
Build up other team members’ egos.
Build up other team members' egos. Periodically take the time to let coworkers know how much you appreciate them, what a great job they’re doing, and how much you love working with them. Everyone, …
Eliminate steps in your systems.
Eliminate steps in your systems. Go through every system and eliminate steps to increase efficiency. If you can’t find 10 or more steps to eliminate quickly, you might not be looking hard enough. …
Raise your fees.
Raise your fees. Keeping your fees lower to retain patients and attract referrals does not work. Instead, improve your customer service and create an incredible patient experience and raise your fees …
Reduce mistakes.
Reduce mistakes. All businesses, including dental practices, make mistakes. Making a mistake once or even twice is understandable. Having more than that each day means that no one is learning from …
Don’t tolerate unimportant and undesirable conversations.
Don’t tolerate unimportant and undesirable conversations. Some practices have a toxic environment with some staff members. The more you engage in conversations that are negative or disruptive, the …
Continue Reading about Don’t tolerate unimportant and undesirable conversations. →
Complaining doesn’t work.
Complaining doesn’t work. I’ve never read a self-help or success book that said that you can complain your way to success. Get positive, get focused, get going, and stop complaining. …
Fill your chair.
Fill your chair. Most practices will lose between $3 million and $6 million due to unfilled chair time over 36-year career. Unfortunately, most practices also don’t recognize this. Have a system in …
