“But I want it now.” There are many things we want in our practices. If you buy too much too fast, overhead will eat away profit and income. If you have a plan of what to purchase, then your return on …
Don’t burn out.
Don’t burn out. Every elite athlete knows you must stress yourself hard to perform better, but you must prioritize recovery as well. Dentists or team members that go 100% all out all of the time are …
Production is the key.
Production is the key. Make sure you follow a goal of increasing production every year. At the same time, watch that your overhead is not outpacing your production and lowering profit. …
Add one new customer service strategy.
Add one new customer service strategy. Customer service is a system and a critical one. We now know that five-star customer service increases practice production. Add at least one new customer service …
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The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
Training the team is a good investment.
Training the team is a good investment. We don’t know where it came from, but we have read many times that for every dollar spent on training, the practice will receive three dollars in return. …
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Getting angry won’t help.
Getting angry won’t help. When something annoying happens, you have two choices. You can get angry, ruin your day, and perform poorly, or you can simply look at it as a challenge that will be fun to …
Reduce your no-shows.
Reduce your no-shows. You need an excellent step-by-step no-show system to reduce no-shows to under 1%. Otherwise, this will cost the practice $3 – $6 million in lost revenue over a career. Free …
Excellence still counts.
Excellence still counts. The best practices focus on excellence. Excellence is about doing your best for every patient, every day, and every time. How Would You Like to Have Excellent Customer …
Start your day with something positive.
Start your day with something positive. In this case, we mean saying something positive to colleagues and coworkers. A positive person can lift up everyone else in the practice. …
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Organize the work.
Organize the work. We still find that many team members have not been guided as to how to properly organize their work. When work is organized with systems and checklists, the results are bound to be …
Teach your team something new every day.
Teach your team something new every day. If a team member goes home without learning anything new on any day, then that day was not progress! …
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